REFUND POLICY

Q: How long will the refund process take?
Once refund confirmation is sent to you, it can take anywhere between 2-7 days for the refunded amount to reflect in your account.

Q: Are there any reasons for which there could be a delay at the Bank/Credit Card companies end?
Yes, under very rare circumstances it does happen.

ORDER CANCELLATION BY Keith Gomes (DeRoche)

Due to unavoidable circumstances there may be times when certain orders having been validly placed may not be processed or capable of being dispatched. Keith Gomes reserves the exclusive right to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, problems identified by our credit and fraud avoidance department or any defect regarding the quality of the product. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card/ debit card/ any other mode of payment has been charged, the said amount will be reversed into your Account/ as the case may be to the source of the payment within a period of 30 working days. Any type of voucher used in these orders shall be returned and made available to the user in case of cancellation by Keith Gomes.

RETURN POLICY

1- We do not except exchange or return of any garments unless a wrong piece has been shipped to the customer.

2-We offer exchange in sizes. If the ordered piece doesn’t fit you, please ship us the piece back with a small note of your size requirements, and send us an email.

Exchange should be initiated within 7 days of order delivery.
– The product must be returned in its original condition along with the invoice, all labels, tags
– The product should be unwashed, unused and in an undamaged condition.
– The item needs to be returned along with the original packaging.

3- No Products will be accepted by Keith Gomes if

(a) the Products have been damaged by the User
(b) if there is a change in the quality, quantity or other characteristics of the Product
(c) if the product returned is not the Product that was delivered

4- Please read item descriptions carefully and note sizes of products. Please also know monitors are calibrated differently and colours, while may be close, may not be 100% accurate.

SHIPPING POLICY

1- We do not except exchange or return of any garments unless a wrong piece has been shipped to the customer.

2-We offer exchange in sizes. If the ordered piece doesn’t fit you, please ship us the piece back with a small note of your size requirements, and send us an email.

Exchange should be initiated within 7 days of order delivery.
– The product must be returned in its original condition along with the invoice, all labels, tags
– The product should be unwashed, unused and in an undamaged condition.
– The item needs to be returned along with the original packaging.

3- No Products will be accepted by Keith Gomes if

(a) the Products have been damaged by the User
(b) if there is a change in the quality, quantity or other characteristics of the Product
(c) if the product returned is not the Product that was delivered

4- Please read item descriptions carefully and note sizes of products. Please also know monitors are calibrated differently and colours, while may be close, may not be 100% accurate.

DELIVERY POLICY

On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location. From the date of placing order, we would normally take 15-18 working days to deliver your order. In few locations, the delivery may take longer, depending on the accessibility of your location by our logistics partners. In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.

INTERNATIONAL SHIPPING

International: We ship worldwide. Please choose your shipping zone while placing your order. Our international shipping charges vary with the size.
Your purchase will be shipped through a reliable courier partner.Please allow up to 3 weeks for your package to arrive. Some areas may take longer depending on customs.

DOMESTIC DELIVERY – CHARGES AND TIMING

• We offer free shipping for all domestic orders

• We will never charge you  for shipping, regardless of your basket size

•  Domestic orders are usually delivered within 15-18 business days

INTERNATIONAL DELIVERY – CHARGES AND TIMING

• A flat shipping fee of USD 40 is applied to international orders below total basket size of USD 500

• We offer free shipping for all international orders above USD 500

• International orders are usually delivered within 20-25 business days

• International shipments are not eligible for returns or exchange.